Alright, let’s take this one step at a time and explain what I really mean by that.
I'm not talking about kisses, hugs, or gifts. I'm talking about the kind of care and affection that doesn't require any physical contact.
A kind word. A knowing smile. A cup of coffee arriving at your table before you've even asked for it. A burger made exactly the way you like it, even though you never mentioned your favourite ingredients to the person taking your order.
That's the kind of care we're talking about.
It's also what happens in our family hotels, when the entertainment team remembers your daughters' names and welcomes them back with a huge hug while dancing to the song they loved so much the year before.
These are the genuine moments of warmth that naturally grow from every interaction with our team, in each and every one of our hotels—and in our restaurants too. They create emotions, memories and experiences. They build friendships that often last for years.
And it's not just about the people who work at our hotels. It's about the connections between our team and our guests. Whether you're visiting for the first time or returning for the tenth, the warmth is the same. Bonds are formed through shared moments, laughter, dancing, breakfast conversations with the people at the next table, friendly chats with the reception team while you're booking a taxi, enjoying a coffee at the bar, or waiting to savour that delicious sirloin steak freshly prepared by our kitchen team.
No, it's not for show.
These are genuine, authentic relationships that reflect who we are. Our people don't just come to work—they live every moment, share happiness, care deeply, and embrace every interaction that takes place throughout the day.
So, don't hold back.
Let yourself be pampered. Let yourself be cared for.
We all need that in our daily lives.
The language of love is also about listening, making eye contact, laughing together, sharing a knowing glance, smiling when something unexpected happens. Allow yourself to be sensitive and embracing vulnerability. That's part of being human.
In fact, it's essential. It's life-giving. It's wonderful.
And it feels amazing.
Go on. Dare to let yourself be cared for!
